Most frequent questions and answers
As soon as you have an idea of what you are wanting to hire we recommend booking, especially if your event is over the busy holiday periods.
Yes, of course! All viewings are by appointment only so please feel free to contact us to arrange this.
We allow three days for our standard hire period. The cost is the same whether you hire the items for one day or three. You are responsible for the items during the hire period. Our hire period includes ‘from pick up/delivery to collection/drop off’.
Our minimum spend for hire items is $30 (not including refundable bond).
Once you have sent an order request to us, you will receive an invoice for the deposit by email. We require a 15% non-refundable deposit to secure your booking. Included on this invoice will be the bank account information and due date for the deposit to be paid. A final invoice will be sent through for the remaining 85% which will be due 10 days before collection.
If you are booking items within two weeks of your event, full payment must be made immediately to secure your booking.
Shortly after you have placed an order we will send an invoice for the items by email.
A $50 bond is included on the invoice with the final balance, which is refunded when all hire items have been returned and checked for damage. The bond will be refunded back upon return of items in good condition, this may take up to one week.
We can deliver and/or pick up in the Wellington area – please contact us for pricing.